Returns

Cancellation

You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are for your own account. These costs depend on the chosen carrier; please consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in its original condition and packaging. To exercise this right, please contact us via the contact page. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been returned in good order. If the product is damaged, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure that it is properly packaged when returning it.

Defects

Despite the utmost care we take in assembling the construction kits, this remains a manual process and mistakes can be made. If any parts are missing or damaged, please contact us and we will assist you as best we can.